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City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Bilingual Ticket Agent willing to go the distance to provide exceptional customer service. Advanced understanding of miles booking with 10 years in the travel industry.
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- Create and book on average 110 reservations per week.
- Deal with customer complaints in a calm and professional manner always geared toward resolution.
- Answer questions courteously regarding ticketing and baggage handling.
- Announce flight status updates and information about gate changes over airport’s PA system.
- Print itineraries and tickets for an average of 80 passengers per hour.
- Speak French to francophone passengers with limited English.
- Weighed and tagged bags.
- Expedited late passengers to get to gate in time.
- Escorted passengers in wheelchairs from the terminal to the aircraft.
- Processed reservations and coordinated stand-bys.
- Determined flight close-out times and completed and verified flight forms.
- Protected customers’ baggage from loss theft and damage by tagging them properly.
AP French Language Coursework.
Volunteer at Greenbrook Animal Shelter. 2005-present.
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