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Breanna Wallace
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Bilingual Ticket Agent willing to go the distance to provide exceptional customer service. Advanced understanding of miles booking with 10 years in the travel industry.
Highlights
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Experience
Ticket Agent
7/1/2008 – Current
Company Name
City, State
- Create and book on average 110 reservations per week.
- Deal with customer complaints in a calm and professional manner always geared toward resolution.
- Answer questions courteously regarding ticketing and baggage handling.
- Announce flight status updates and information about gate changes over airport’s PA system.
- Print itineraries and tickets for an average of 80 passengers per hour.
- Speak French to francophone passengers with limited English.
Ticket Agent
8/1/2004 – 6/1/2008
Company Name
City, State
- Weighed and tagged bags.
- Expedited late passengers to get to gate in time.
- Escorted passengers in wheelchairs from the terminal to the aircraft.
- Processed reservations and coordinated stand-bys.
- Determined flight close-out times and completed and verified flight forms.
- Protected customers’ baggage from loss theft and damage by tagging them properly.
Education
High School Diploma
2003
High School Name
City, State
AP French Language Coursework.
Community Service
Volunteer at Greenbrook Animal Shelter. 2005-present.
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