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Keyla Gallegos
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
SUMMARY
Skilled in the maintenance and installation of hardware software and providing a high level of outstanding customer service candidate has the experience and education needed for IT system support. Ready to use seven-plus years in the system support field to advise repair install and modify computer software and hardware.
HIGHLIGHTS
- Exceptional history in the field troubleshooting complex technological applications
- Expertise in on-site and remote consultation in an IT environment
- Knowledge of IT assistance in servers LANs routers peer-to-peer file sharing remote desktop connectivity TCP/IP networking etc.
- Ready to work on rotational weekend and night shifts
WORK EXPERIENCE
IT System Support Representative
10/1/2011 – Present
Company Name
City, State
- Through a centralized server offered remote desktop support
- Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
- Created and updated P2P application patches and updated business applications via remote desktop connection
- Assisted end users in the resolution of their software and hardware issues
- Collaborated with appropriate technical personnel to manage system implementation
IT System Support Representative
5/1/2007 – 9/1/2011
Company Name
City, State
- Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
- Identified and implemented prompt solutions to root causes of technical errors
- Part of research and development team that evaluated applications
- Developed online training for customers and company employees
EDUCATION
MasterÕs Degree – Computer Technology
2006
Company Name
City, State
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