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Home: 000-000-0000 | Cell: 000-000-0000
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An experienced Reservation Sales Agent who understands the supreme importance of excellent customer service in the hospitality industry. Adept in several reservations computer platforms coordinating facility events and seeing to the comfort and satisfaction of guests. Specializes in exceeding guest expectations utilizing facility resources to enhance the guest experience and maintaining contact with regular guests.
- Hospitality degree
- Voted as best customer service agent consecutive years
- Able to coordinate in-house services for customer needs
- Disgruntled customer satisfaction
- Significant call center experience
- Able to juggle multiple tasks at the same time
- Always graceful under pressure
- Turned incoming inquiries from potential guests into sales of vacation packages.
- Developed a guest information center that contained pamphlets and information guests could use during their stay.
- Coordinated confirmation letter mailings to small and large groups of guests.
- Often spent time working as the night desk manager to further enhance my understanding of the customer experience.
- Helped to develop activities schedules that would become part of the facility marketing material.
- Worked with other agents to troubleshoot potential issues and solve customer problems.
- Assisted in putting together vacation packages that would be sold online and over the phone.
- Worked in the call center taking incoming sales calls from potential guests.
- Put together welcome packages that would be mailed to guests prior to their visit.
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