Customer Support Specialist Resume Examples
Let our Customer Support Specialist resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
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Customer Support Specialist resume summary examples
The resume summary is one of the first sections a recruiter will look at during their initial seven-second scan of your resume.
You want to quickly capture a recruiter’s attention by showcasing your top skills and qualifications in a concise two-to-three-sentence paragraph.
If you’re an experienced job seeker, you should opt for the professional summary, which focuses on how you meet the employer’s requirements.
Candidates with little to no work experience should choose the objective statement, which allows them to share their career goals and the skills that will help achieve them.
Below, we’ll share examples of professional summaries and resume objectives for the Customer Support Specialist role so you can better understand them.
Good example:
“I am a customer support specialist with 5+ years of experience providing technical assistance and troubleshooting to clients. I have a proven track record of resolving customer inquiries in a timely and efficient manner, while maintaining a high level of customer satisfaction. My expertise in problem-solving, communication, and customer service has enabled me to successfully handle a wide range of customer support issues.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I am a Customer Support Specialist with a passion for helping people. I have experience in customer service and I am a great communicator. I am looking for a position that will allow me to utilize my skills and knowledge.”
Why this example fails:
- Doesn’t include any numbers that quantify customer support specialist’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Customer Support Specialist resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Customer Support Specialist resume work experience examples
The most crucial part of a Customer Support Specialist resume is the work experience section. You’ll need to share a list of your previous roles, unique skills and the specific tasks you accomplished in each one if you want to write a good resume. The following examples will show you what to do and what to avoid when writing your resume’s work experience.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Provided technical support to customers, resolving issues quickly and efficiently
- Responded to customer inquiries in a timely and professional manner
- Developed and maintained relationships with customers to ensure satisfaction
- Analyzed customer feedback to identify areas of improvement and implement changes.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer support specialist delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer emails
- Assisted customers with product issues
- Resolved customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Support Specialist resume skills examples
Here are 14 sample skills for customer support specialist:
- Quality Assurance
- Payment Processing
- Appointment Scheduling
- Technical Troubleshooting
- Referral Coordination
- Sales Support
- Customer Response
- Salesforce
- Customer service excellence
- Till counting
- Solution development
- Customer Relationship Management (CRM)
- SLA
- Ticket management
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Support Specialist resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer support specialist resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Accomplishments
- Interests
- Timeline
- Overview
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
Every resume has a specific layout to organize all sections, also called a resume format. You’ll see examples of the three resume formats: chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer support specialist.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer support specialist who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer support specialist.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer support specialist with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer support specialist resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer support specialist cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Support Specialist role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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