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Isla Cisneros
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Motivated Customer Relations Executive who excels in producing top-performing customer service teams. Proficient in recruiting training and managing teams and individuals. Specialize in data analysis call center management and customer relationship management software.
Core Qualifications
- Call center management
- Motivational leadership style
- Software program development
- Results-focused training methodology
- Highly successful conflict resolution skills
- Public speaking
- Detail oriented
Experience
Customer Relations Executive
3/1/2008 – 9/1/2013
Company Name
City, State
- Managed 12 customer relations teams in two districts in the San Diego area consisting of over 800 team leaders and team members.
- Implemented several training programs for varying store types including data input analysis and reports.
- Increased the districts’ customer service employee retention percentage by 19% in Q1 2012.
Customer Relations Executive
1/1/2001 – 2/1/2008
Company Name
City, State
- Improved customer retention rate by 11% YTD in Q4 2007.
- Instituted new training programs to increase employee retention customer satisfaction and new client apprehension.
- Partnered with local businesses and communities to expand community service projects and enhance customer relations.
Customer Relations Executive
5/1/1998 – 12/1/2000
Company Name
City, State
- Established recruitment selection and training policies that saw a client-retention rate increase of 27% over the course of employment.
- Collaborated with numerous department managers to create and execute a web-based customer experience to improve customer relations.
- Lead a customer relations team of over 225 members.
Education
Bachelor of Art – Business Management
1998
University Name
City, State
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