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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Call Center Consultant who is extremely adept at maintaining organization and productivity in any size call center. Adept at one-on-one associate training developing policy and procedures manuals and maintaining the integrity of a call center staff. Specializes in large call centers and diverse call center configurations.
Core Qualifications
- Excellent team player as well as independent worker
- Intimately familiar with all of the standard call center software platforms
- Experienced in many of the legacy phone systems that are still found in call centers today
- Managerial experience
- Excellent analytical skills
- Strong communicator
- Dedicated and reliable employee
Experience
Call Center Consultant
1/1/2011 – 7/1/2014
Company Name
City, State
- Regularly developed new processes for call center associates that streamlined each procedure.
- Often acted as floor manager when other managers were on vacation.
- Helped company to transition from legacy phone system to a more contemporary solution.
Call Center Consultant
7/1/2006 – 1/1/2011
Company Name
City, State
- Responsible for taking specifications from clients and creating a job brief for the call center staff.
- Helped to make the processes that were in place more efficient.
- Developed and executed training sessions for new and existing associates.
Call Center Consultant
6/1/2000 – 7/1/2006
Company Name
City, State
- Responsible for taking calls from a variety of clients and performing appropriate actions.
- Helped to create team building exercises that increase productivity.
- Assisted in transitioning the company to a new software platform.
Education
Associate’s Degree – Business
2000
University Name
City, State
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