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Shayna Booker
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Proactive Sales Associate who knows that customers appreciate and respond to excellent service. Adept at phone sales assisting customers find what they need and handling customer return situations. Specializes in customer service and maintaining the sales floor shelves.
Core Qualifications
- Excellent customer service skills
- Exceptional retail sales and upselling skills
- Understands the layout of Company Name stores
- Significant inventory control experience
- Company Name call center experience
- Regularly exceeded all sales and customer service metrics
Experience
Sales Associate
4/1/2010 – 7/1/2014
Company Name
City, State
- Responsible for taking incoming calls from customers and turning those calls into sales.
- Responsible for dealing with customer service issues such as angry customers and product returns.
- Responsible for spending time with customers over the phone answering questions and suggesting products that meet the customers’ needs.
Sales Associate
9/1/2005 – 4/1/2010
Company Name
City, State
- Responsible for returning product to the sales floor shelves at the end of the day.
- Responsible for greeting customers and taking care of their needs which included selling products and taking returns.
- Assisted with checking in inventory and helping to return defective product back to the manufacturer.
Sales Associate
6/1/1998 – 9/1/2005
Company Name
City, State
- Responsible for greeting customers and selling products.
- Assisted in handling product returns.
- Worked closely with store management to set up marketing displays and set the store up for holidays and special events.
Education
High School Diploma
1998
High School Name
City, State
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