Customer Service Representative CV Example

Customer Service Representative Overview

When you read over the customer service representative CV example, you will get additional details about some of the necessities that are important for this job. The biggest focus in a customer service representative’s job is providing outstanding service to people. You must connect with customers either via telephone or in person and have a solid knowledge of the services or products your company provides. You may need to take orders, handle complaints and set up or cancel accounts. A customer service representative should keep clear records of interactions with each customer. Depending on the company you work for you will need to use computers proficiently and may be required to learn how to use specific database software.

Skills and Knowledge to Include in Your Customer Service Representative CV

In order to land a great job as a customer service representative, you will need to prove to the hiring manager that you have the right skills and knowledge. If you look over the customer service representative CV example, you can get some ideas about how to phrase these important details. In the skills section of your CV, be sure to highlight your ability to actively listen. Critical thinking skills and customer service expertise are also important abilities to include in this part of your CV. Many customer service positions today also require proficiency in computer software, so give details about the programs you have knowledge of. Additionally, make sure your work history addresses these key factors of any customer service job. In your CV, it’s vital to give details about your experience with customers and provide specific examples that prove your commitment to excellent service. Your written communication skills can be demonstrated with a well-written CV, and you can give some details in your work experience section about your communication ability as well.

Tips for Writing an Excellent CV

Once you have a strong understanding of the customer service representative CV example, it’s time to begin crafting your own document. Here are some additional tips to help you get started:

• Start with a compelling personal statement that makes the hiring manager want to continue reading to find out more about your talents and expertise.
• List your recent work experiences and give information about your responsibilities, accomplishments and contributions by using strong action verbs.
• Give details about your educational accomplishments, such as degrees earned, certifications completed and training classes you have taken.
• Make a detailed list of relevant skills you have developed throughout your professional and academic career.
• Be sure to carefully proofread your CV several times to catch any potentially embarrassing spelling or grammatical errors.