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Mallory Pineda
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
SUMMARY
Adept at hardware software and proficient at exceptional customer service candidate provides outstanding remote desktop support. Ready to take seven-plus years of experiences in the help desk field and work with team in the facilitation of advisement repairs installations and modifications of computer hardware and software for remote customers.
REMOTE DESKTOP SUPPORT HIGHLIGHTS
- Outstanding background in the troubleshooting of remote hardware and software
- Background in troubleshooting of client server implementations
- Knowledge of IT assistance in peer-to-peer file sharing remote desktop connectivity and other applications
- Ready to work on rotational night and weekend shifts
WORK EXPERIENCE
IT Representative
10/1/2011 – Present
Company Name
City, State
- Provided remote desktop support through a centralized server
- Determined technical and functional errors
- Updated patches on P2P applications and updated business applications via established remote desktop connection
- Designed training manuals and training programs for new employees
- Analyzed issues from technical standpoint before reporting and suggesting actions to management
- Managed system implementation with appropriate technical personnel
- Performed inspections to ensure validated approved and necessary changes were incorporated
Remote Desktop Support
5/1/2007 – 9/1/2011
Company Name
City, State
- Member of IT center that worked with clients via telephone video conferencing solutions and remote server connections
- Located root cause of technical errors and implemented solutions promptly
- Part of R&D team that tested applications
- Designed online training for clients and company employees
EDUCATION
MasterÕs Degree – Computer Technology
2006
Company Name
City, State
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