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Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
SUMMARY
Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install, and advise in the management of software and hardware.
HIGHLIGHTS
- Outstanding background in the field of troubleshooting simple and intricate tech applications
- Expert in remote and on-site consultation within an IT environment
- Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking, and more
- Prepared to work on weekend, rotational, and night shifts
WORK EXPERIENCE
IT Help Desk Support Representative
10/1/2019 – Present
Company Name
City, State
- Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Create and manage P2P application patches
- Monitor business applications via remote desktop
- Work with end users, resolving their software and hardware issues in efficient manners
- Pool resources with technical personnel to accomplish system implementations
IT Help Desk Support Representative
5/1/2017 – 9/1/2019
Company Name
City, State
- Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Located root causes of technical errors and implemented prompt solutions
- Member of the research and development team that evaluated and implemented applications
- Designed and conducted online training for customers and company employees
EDUCATION
Master’s Degree – Computer Technology
2016
College Name
City, State
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