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Yaretzi Townsend
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Computer Information Systems and 8 years of experience working as an IT Support Technician.
Highlights
- Excellent telephone skills and good ability to use Remote Access
- Good analytical and troubleshooting abilities
- Strong knowledge of viruses, application glitches, and hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer service skills
- Keeps abreast of changes in technology
- Good organizational abilities
- Good understanding of installations and updates
Work Experience
IT Support Technician
6/1/2018 – 9/1/2020
Company Name
City, State
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked customers through step-by-step process for troubleshooting hardware issues.
- Assisted customers with antivirus program installations and virus removals.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer service skills.
IT Support Technician
6/1/2012 – 5/1/2018
Company Name
City, State
- Installed and maintained company’s computer systems and network.
- Performed upgrades and installed updates.
- Completed troubleshooting and repair when computers had problems.
- Assisted office staff with computer application questions.
- Conducted computer technology training with all new staff.
- Recommended computer products and applications to improve productivity.
Education
Bachelor’s of Sciences Degree – Computer Information Systems
2012
City, State Regional University
City, State
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