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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Energetic Phone Banker who excels at providing exceptional customer service. Adept at answer complex customer questions getting customers into the right programs and creating spreadsheets as reports to management. Specializes in developing customer service programs and selling bank services.
Core Qualifications
- Exceptional ability to know all bank programs and present the right programs to each customer
- Able to utilize computer productivity software
- Excels as a team player
- Dedicated to creating repeat banking customers
- Strong communication skills in person and over the phone
- Able to work any station in a bank and still provide excellent service
Experience
Phone Banker
3/1/2010 – 7/1/2014
Company Name
City, State
- Responsible for assisting customers who would call into the bank to resolve issues or start new accounts.
- Assisted in developing several successful online marketing campaigns that increased revenue.
- Responsible for working the reception desk on occasion and making sure that all customers got their questions answered by experts.
Phone Banker
6/1/2004 – 3/1/2010
Company Name
City, State
- Assisted customers who came into the bank in setting up new accounts and resolving issues on current accounts.
- Responsible for handling incoming calls with a variety of customer types.
- Regularly met or exceed monthly quota for starting new accounts.
Phone Banker
6/1/1999 – 6/1/2004
Company Name
City, State
- Responsible for taking incoming calls from customers and addressing issues or helping customers to start new accounts.
Education
Associate’s Degree – Banking and Finance
1999
University Name
City, State
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