Customer Service Associate Resume Examples
Show off your warmth and professionalism with help from our customer service associate resume examples! We’ve got top-notch samples, plus tips on how to nail each section.
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TABLE OF CONTENTS
Customer Service Associate resume
summary examples
Research shows that hiring managers look at a resume for an average of seven seconds.
That’s why you’ve got to capture a hiring manager’s attention with a well-written professional summary.
A professional summary is a two-to-three-sentence statement at the top of your resume, right underneath your contact information. Its goal is to highlight your career’s top achievements and skills.
If you have under two years of customer service experience, opt for an objective statement. It’s a bit shorter than a professional summary, only one-to-two sentences, and focuses on what you hope to accomplish rather than what you’ve already achieved.
Review some examples that can help you determine better which would apply to your work history.
Good example:
“ I am an experienced customer service associate with over 5 years of experience providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently, resulting in a 97% customer satisfaction rating. My skills include excellent communication, problem-solving, and a commitment to customer satisfaction.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated individual seeking a Customer Service Associate position. Possess excellent communication and problem-solving skills. Ready to provide outstanding customer service.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service associate’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Customer service associates know that word choice can mean everything! That’s why you should check out the expert-written content featured in our Resume Builder.
It comes loaded with prewritten text you can customize and use in your resume!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Since you work in customer service, you understand the power of the human touch to win over people. That’s why you should consider the highest level of job-seeking help, our professional resume writing services!
A resume-writing expert will consult with you and write your document to make the strongest case possible for why you deserve the job.
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Customer Service Associate resume work
experience examples
The part of your resume that is the most important is the work experience section.
To write a good resumee, you need to show employers that your work in past roles makes you qualified for this current job.
So, you want to write work history bullet points that are clear and engaging and include as many numbers and statistics as possible.
Check out some examples of work experience sections to see which is the effective way to do so!
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
- Developed and maintained strong relationships with customers to ensure satisfaction and loyalty
- Assisted customers with product selection, troubleshooting, and order processing
- Demonstrated ability to work independently and as part of a team to exceed customer service goals.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service associate delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Processed orders
- Handled customer complaints
- Assisted customers with returns
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Associate resume skills examples
Here are 18 sample skills for customer service associate:
- Software troubleshooting
- Problem Resolution
- POS System Operation
- Customer Service
- Inventory Control
- Quality Assurance
- Account Management
- Project Management
- Regulatory Compliance
- Team Collaboration
- Clerical Support
- Appointment Scheduling
- Complex Problem-Solving
- Product Knowledge
- Customer Support
- Employee Management
- Customer Complaint Resolution
- Safety Regulations
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your customer service associate resume should have five sections: contact information, objective statement or professional summary, work experience, skills and education.
You can also add other sections if they help show you’re qualified for the role.
Here are some examples of optional customer service associate resume sections that you could add to provide greater detail:
- References
- Languages
- Additional skills
- Certifications
- Timeline
- Photo
- Overview
- Interests
Only add extra sections if relevant to your desired customer service associate position, like training that enhanced your product knowledge or client support skills. Otherwise, it may seem like you’re trying to pad your resume with personal information.
Examples of resume formats
A resume formats refers to the organization of your resume’s sections. There are three different ways to organize it. Check out examples of chronological, functional and combination formats.
You should choose a format based on how many years of customer service experience you have. If you’re uncertain of which to use, a combination format is a pretty safe bet since it gives a balanced focus to your work history and skills.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service associate who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service associate.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service associate with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service associate resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service associate cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Customer service associates must prove their attention to detail to hiring managers. That’s why you should submit a well-written cover letter that tells a story about your career and shows your personality and passion for customer service.
While your resume gives the basic details about where you worked and when, a cover letter showcases your communication skills and personable nature.
Writing a cover letter is much easier with our Cover Letter Builder! That’s because it features job-targeted text that you can select, add and customize in your cover letter.
You can find additional inspiration for your message using customer service associate cover letter examples.
For help with designing your document, check our cover letter templates library. A template is a preformatted tool you can use to plug in your information and ensure it looks sharp.
To understand how to weave your customer associate experience into a compelling story, check out our complete guide on How to Write a Cover Letter.
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