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Mallory Pineda
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Very knowledgeable Lead Teller has six years of experience working in a teller supervisory capacity. Has excellent customer service skills and ensures tellers follow bank procedures at all times. Possesses a strong ability at drawer reconciliations and has a thorough understanding of double-counting procedures.
Highlights
- Highly skilled with math and account reconciliations
- Excellent customer service skills
- Strong interpersonal and oral communication abilities
- Good at problem-solving when faced with customer issues
- Good ability to answer customer questions regarding available bank products
- Strong leadership and supervisory abilities
- Good ability to recommend solutions to improve financial success
- Good functional analytical skills
Work Experience
Lead Teller
6/1/2012 – 9/1/2014
Company Name
City, State
- Supervised all tellers while working.
- Provided approvals when needed to complete certain transactions.
- Greeted customers upon entry to bank lobby.
- Made certain tellers used excellent customer service skills at all times.
- Performed drawer reconciliations and made coin and cash vault deposits.
- Assisted tellers in answering complex customer account questions when needed.
Lead Teller
6/1/2008 – 5/1/2012
Company Name
City, State
- Supervised all tellers working in the lobby and drive through areas.
- Entered overrides and assisted tellers in addressing complex customer questions.
- Gave approvals for certain transactions when needed.
- Performed end-of-shift double drawer counts and reconciliations.
- Made coin and cash vault deposits.
- Made certain all tellers had the correct amounts in drawers at beginning of shifts.
Education
High School Diploma
2006
High School Name
City, State
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