IT Support Engineer Resume Examples
Let our IT Support Engineer resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
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IT Support Engineer resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a IT Support Engineer position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“I am an experienced IT Support Engineer with 5+ years of experience in providing technical assistance to users. I have a proven track record of successfully resolving customer issues and improving customer satisfaction by leveraging my expertise in troubleshooting, network administration, and customer service. I am also highly skilled in configuring and maintaining hardware and software, as well as providing training and support for end-users.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have experience in IT support and am looking for a new opportunity. I have a strong understanding of technology and am comfortable troubleshooting issues. I am a motivated individual who is eager to learn and grow.”
Why this example fails:
- Doesn’t include any numbers that quantify it support engineer’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Prove your value as a IT Support Engineer with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Resume Builder will help you write a custom IT Support Engineer resume in 15 minutes! However, if you want to give your resume more dedicated attention, you can also employ our professional writing services to kickstart your search for an IT Support Engineer role confidently.
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IT Support Engineer resume work experience examples
One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your IT Support Engineer role is critical to writing a good resume. Compare these work experience examples to understand what information to include to make a job-winning resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Provided technical support to over 500 customers in resolving IT issues
- Diagnosed and resolved hardware and software problems for clients in a timely manner
- Configured and maintained computer systems, networks, and peripherals for users
- Installed and tested new software applications and updates to existing systems.
Why this example passes:
- Numbers and statistics add detail and quantify the results this it support engineer delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries about software
- Installed and configured hardware and software
- Provided technical support to users
- Troubleshot computer problems and issues
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
IT Support Engineer resume skills examples
Here are 18 sample skills for it support engineer:
- Customer Service
- Issue Resolution
- Hardware Installation
- Technical Support
- IT Security Management
- Remote Diagnostics
- Data Security
- Troubleshooting and diagnosis
- Debugging
- Application installations
- Performance enhancement
- Video conference support
- Hardware and software upgrades
- Service order documentation
- Network and server management
- User request coordination
- Local Area Networking
- Mac OS Operating System
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your IT Support Engineer resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional it support engineer resume sections that you could add to provide greater detail:
- Languages
- Certifications
- Accomplishments
- Technical profile
- Competencies
- Interests
- Software
- References
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
A resume format refers to how a resume’s parts are organized. There are three resume formats: chronological, functional or combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a it support engineer.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time it support engineer who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career it support engineer.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for it support engineer with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a it support engineer resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your it support engineer cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
IT Support Engineer must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a IT Support Engineer.
Writing a cover letter is much easier with our Cover Letter Builder! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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