Desktop Support Manager Resume Examples

Customer-focused Desktop Support Manager with 5 years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.

• Provide support for desktop computer operating systems Microsoft Apps and hardware/peripherals; work with individuals across the community
• Proactively resolve customer problems with about equipment and services
• Deliver just-in-time support both at the HelpDesk and across campus and respond to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users
• Test software images developed by Forager colleagues; evaluate software and develop written technical instructions and documentation

• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), and Microsoft Office
• Assisted the Help Desk Manager in supervision, training, and mentorship of student employees at the Help Desk, with a specific focus on leading the team of Desktop Support Referral student employees who also contribute to tier 2 ticket resolution
• Continually updated personal knowledge of computing hardware operating systems and software
• Maintained confidentiality and discretion when working with passworded or sensitive materials

CompTIA A+
Microsoft Certified Professional (MCP)
AdvanceX Desktop Support Specialist
Certified Web Page Author
HP Certified