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Shayna Booker
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Dedicated Collections Team Leader understands how to motivate front-line collectors to ensure they meet operational goals.Provides exceptional leadership and good direction.Has ten years of experience in the collections industry and an Associate’s degree in Business Management.
Core Qualifications
- Ability to remain calm and collected
- Provides excellent monitoring of collections staff
- Ensures staff meets or beats daily collections goals
- Trains collections staff and performs call audits
- Able to work flexible hours including evenings and weekends
- Coordinates collection activity to work toward goals
Experience
Collections Team Leader
6/1/2009 – 7/1/2014
Company Name
City, State
- Led and supervised a debt collection team focused on collecting high-risk bad loans.
- Scheduled and coordinated repossessions when all else failed.
- Taught collectors to get and keep people on the phone.
- Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.
- Performed phone monitoring and random call audits.
- Assisted staff in meeting collections goals.
- Helped staff succeed at maximum collections.
Collections Team Leader
5/1/2003 – 5/1/2009
Company Name
City, State
- Trained managed and developed a strong collections team.
- Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.
- Monitored calls and completed spot audits.
- Evaluated employees and recommended firing for those who consistently were unable to meet collection goals.
- Followed company procedures policies and mandates.
- Increased collections by eight percent.
Education
Associate’s Degree – Business Management
2002
University Name
City, State
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