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Studious Automotive General Manager who draws on extensive knowledge of automotive sales to generate revenue and maintain productivity. Skilled at assessing customer needs gauging feedback and allocating personnel resources. Specialize in applying customized productivity measures.
● Vast experience with all aspects of automotive sales
● Strong knowledge of front end dealership operations
● Substantial understanding of budgetary procedures
● Sound knowledge of applicable state and federal regulations
● Good customer and employee communications skills
● Remarkable problem solving abilities
● Implemented effective customer service procedures to encourage positive feedback.
● Participated in occasional management training and refresher courses.
● Greeted customers and responded to customer inquiries.
● Maintained inventory records of all vehicles available for purchase.
● Worked with promotions team to develop new marketing strategies.
● Determined staff schedules and approved time off and vacation requests.
● Provided support to sales team as necessary and assisted customers.
● Hired and trained new sales staff and implemented a mentoring program.
● Arranged for customer test drives.
● Evaluated monthly revenue and prepared quarterly financial reports.
● Set monthly sales goals and motivated staff to achieve such goals.
● Evaluated performance of sales staff with weekly feedback.
● Planned and approved sales promotions.
● Made arrangements for vehicle deliveries.
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