Collections Representative Resume Examples
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Collections Representative resume summary examples
The first impression an employer will have of you is when they read your resume summary. You’ve got to make this section count because a recruiter will spend an average of seven seconds scanning your resume.
This section is a brief statement of your most impressive and relevant career highlights. You’ll pick professional achievements that resonate with the employer`s requirements for this job.
The most common approach for this section is the professional summary because it focuses on sharing job-relevant achievements.
On the other hand, the objective statement is the ideal approach for inexperienced candidates because it showcases your goals and the skills you have to make them possible.
Determine which approach is right for you with examples of a professional summary and an objective statement.
Good example:
“ Experienced Collections Representative with over 8 years of experience in the financial services industry. Achieved a 98% success rate in resolving customer accounts and increasing revenue by 10%. Skilled in problem-solving, customer service, and conflict resolution, with a strong aptitude for developing innovative strategies to reduce customer debt.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Hardworking individual with excellent customer service skills. Looking to leverage my experience in the collections field. Ready to make a positive impact in a new role.”
Why this example fails:
- Doesn’t include any numbers that quantify collections representative’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Prove your value as a Collections Representative with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You’ll find content written by resume experts in our Resume Builder, but you can also take it above and beyond and employ our professional resume-writing services! Get ready for the job search by taking advantage of the resume-writing tools that are best for you.
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Collections Representative resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Collected past due payments from customers in a timely manner, resulting in a decrease of overdue accounts by 15%
- Negotiated payment plans with customers to ensure successful repayment of debts
- Maintained accurate records of customer accounts and updated customer information in the system
- Resolved customer inquiries and complaints in a professional and courteous manner.
Why this example passes:
- Numbers and statistics add detail and quantify the results this collections representative delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Followed up on past due accounts
- Processed payments
- Researched customer accounts
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Collections Representative resume skills examples
Here are 18 sample skills for collections representative:
- Data Entry
- Team Collaboration
- Team Player
- Multi-Line Phone Systems
- Skip Tracing
- Policies and procedures
- Recording data
- Accounting skills
- Negotiation
- Mathematics skills
- Insolvency resolution
- Policy standards and guidelines
- Installment plan set up
- Automated dialer experience
- Friendly voice
- Locating debtors
- Bankruptcy knowledge
- Payment arrangements
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Collections Representative resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional collections representative resume sections that you could add to provide greater detail:
- References
- Additional skills
- Languages
- Overview
- Certifications
- Professional skills
- Accomplishments
Including additional sections that help you convince employers you’re the best fit for the position. However, be selective about what qualifications you include, and eliminate any that don’t respond to the job’s specific requirements.
Examples of resume formats
The way you order a resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a collections representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time collections representative who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career collections representative.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for collections representative with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a collections representative resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your collections representative cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
We always recommend submitting a cover letter with your resume because it’s a great way to increase your chances of getting hired.
Cover letters are a supplemental document to your resume that allows you to do many things, such as provide more context on your work experience or the achievements listed on your resume. You can share your career story and how you envision progressing. And you can even add more accomplishments you couldn’t fit on your resume!
Writing a full-page cover letter also shows your critical thinking, attention to detail and communication skills. Sure, it’s extra work, but it pays off, primarily if you use our Cover Letter Builder.
Our Builder will create a completely personalized cover letter from the information on your resume or write it from scratch considering your job title and years of experience. You’ll be done in 15 minutes or less!
If you want more examples of what to include in your cover letter, you can browse all cover letter examples available.
Don’t forget to tie it all together in a stylish yet professional design, which you can find in our cover letter templates library.
Finally, check out our blog article on How to Write a Cover Letter for a deep dive into cover letters.
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