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Breanna Wallace
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced IT Help Desk Coordinator who is certified by many software developers as a tech support expert. Adept at analyzing a problem and creating a solution working within the policies of the company and assisting others in solving complicated issues. Specializes in legacy software platform support and hardware support.
Core Qualifications
- Certified support professional by every major software and hardware manufacturer in the industry
- Excellent analytical skills
- Works very well in a team environment
- Strong communication skills
- Able to innovate efficient ways to monitor a large amount of help desk calls
- Supervisory and managerial experience
- Perpetually pursuing education in line with profession
Experience
IT Help Desk Coordinator
10/1/2011 – 7/1/2014
Company Name
City, State
- Responsible for managing a team of support associates who received calls from stores all over the area.
- Developed a more efficient way to monitor and log support calls.
- Worked with human resources group to develop a comprehensive job description for each support position.
IT Help Desk Coordinator
1/1/2007 – 10/1/2011
Company Name
City, State
- Assisted in developing a multi-staged roll-out for a new networking software platform.
- Responsible for training and ongoing education of all help desk personnel.
- Assisted in developing the weekly work schedule for each associate.
IT Help Desk Coordinator
7/1/2001 – 1/1/2007
Company Name
City, State
- Responsible for gathering all help desk logs at the end of the day and generating a report for management.
- Assisted in taking calls from corporate users.
Education
Bachelor’s Degree – Computer Science
2001
University Name
City, State
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