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Yaretzi Townsend
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly accomplished and professional Head Server with excellent customer service record in a variety of dining establishments. Superior multitasker who thrives in a fast-paced work environment. Adept at addressing tense and unpleasant situations in a smooth and efficient manner.
Core Qualifications
- Considerable restaurant server supervisory experience
- Excellent expertise in a variety of cooking methods
- High knowledge of a wide variety of food and beverage types
- Strong customer service operations skills
- Exceptional proficiency with cocktail recipes and preparation
- Superior skills in interaction with guests and staff
- Outstanding ability to provide server direction with clarity and courtesy
- Sound ability to lift objects weighing up to 30 pounds
- Good organization and time management skills
Experience
Head Server
6/1/2010 – Present
Company Name
City, State
- Provided daily server supervision for both lunch and dinner shifts.
- Prepared and updated daily server work schedules.
- Monitored and mentored new servers to ensure efficient dining operations.
- Conducted regular food supply quality checks.
- Responded quickly and courteously to guest complaints.
- Made special menu item recommendations to guests as required.
Head Server
6/1/2006 – 5/1/2010
Company Name
City, State
- Ensured server staff compliance with restaurant attendance and uniform policies.
- Coordinated with management in handling server disciplinary actions such as warnings and terminations.
- Assisted hostess with greeting and seating guests as needed.
- Oversaw restaurant cleaning and table rearrangement at end of shift.
Education
Bachelor’s Degree – Hotel Management
2006
University Name
City, State
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