Customer Service Advisor Resume Examples
Land your desired job with help from our Customer Service Advisor resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
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Customer Service Advisor resume summary examples
Most hiring managers only do a seven-second scan of your resume. If they don’t see what they’re looking for in your professional summary, they’re probably skipping to the next person.
A professional summary is a two-to-three-sentence paragraph that sells your top achievements as a Customer Service Advisor and best qualifications for the job at hand.
Recent grads, career-changers and those without much work experience would be better served by writing an objective statement which mentions your goals for a position and the skills that you do have.
Below, we’ll share examples of Customer Service Advisor professional summaries for different job candidates.
Good example:
“I am an experienced Customer Service Advisor with over 8 years of experience in customer relations and problem-solving. I have a proven track record of resolving customer issues quickly and efficiently, while consistently exceeding expectations. My expertise in customer service, problem-solving, and communication have enabled me to consistently deliver exceptional customer experiences.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have experience in customer service and I am a great communicator. I am organized and reliable, and I am able to handle difficult situations. I am looking for a customer service role where I can utilize my skills and knowledge.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service advisor’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Prove your value as a Customer Service Advisor with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You’ll find content written by resume experts in our Resume Builder, but you can also take it above and beyond and employ our professional resume-writing services! Get ready for the job search by taking advantage of the resume-writing tools that are best for you.
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Customer Service Advisor resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Assisted customers with inquiries and resolved customer complaints in a timely manner
- Maintained a 95% customer satisfaction rating through exceptional customer service
- Responded to over 500 customer inquiries daily, providing accurate and up-to-date information
- Collaborated with team members to ensure customer service goals were met on a daily basis.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service advisor delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Responded to customer complaints
- Processed customer orders
- Resolved customer issues
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Advisor resume skills examples
Here are 18 sample skills for customer service advisor:
- Schedule Management
- Quality Assurance
- Account Management
- Payment Processing
- Supply Management
- Team Building
- Appointment Scheduling
- Customer Relations
- Vehicle Inspection
- Call Center Operations
- Account Updates
- Work Order Preparation
- KPI Monitoring
- Customer service excellence
- Till counting
- Training and mentoring
- Research and due diligence
- Inter-department collaboration
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Service Advisor resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer service advisor resume sections that you could add to provide greater detail:
- Core qualifications
- Languages
- References
- Interests
- Additional information
- Certifications
- Accomplishments
- Additional skills
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
You can use one of three established layouts to organize your resume sections, also called resume formats. The three resume formats are chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service advisor.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service advisor who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service advisor.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service advisor with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service advisor resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service advisor cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Communication is a foundational skill for any good Customer Service Advisor, and one excellent way to demonstrate it is with a cover letter.
A cover letter allows you to tell the story of how you’ve developed valuable skills and learned to overcome obstacles.
And you don’t even have to spend too much time writing a cover letter when you use our Cover Letter Builder!
The process is completely automated, and all you have to do is copy and paste the personalized content suggestions written by our professional resume writers.
Wrap everything up in a visually attractive design that conveys professionalism by picking any of our easy-to-customize cover letter templates.
For more tips on creating a compelling cover letter, check out our guide on How to Write a Cover Letter.
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