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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Summary
Thorough Email Support professional who is extremely familiar with all firewall software and email antivirus programs. Adept at training personnel on proper email use implementing software updates and adjusting firewall and antivirus software to reduce the chances of a virus infection. Specializes in large and medium-sized businesses.
Highlights
- Technically certified in several email and antivirus platforms
- Dedicated to maintaining a secure email server
- Strong training abilities with management and personnel
- Strong passion for the job and an understanding of the importance of email
- Excellent team player
- Willing to work as many hours as necessary to get the job done
Work Experience
Email Support
1/1/2009 – 7/1/2014
Company Name
City, State
- Responsible for monitoring email server and creating a detailed troubleshooting report for management.
- Responsible for addressing email issues with users including virus issues.
- Assisted in developing email training materials for personnel that were used throughout the company.
Email Support
4/1/2004 – 1/1/2009
Paste Up Company-City, State
,
- Assisted in developing all email training materials for personnel and management.
- Assisted in compiling an email threat report each week that was submitted to management.
- Often asked to do in-person support calls for suspicious email attachments.
Email Support
7/1/1998 – 4/1/2004
Company Name
City, State
- Assisted in taking email support calls and developing a daily support log that was submitted to management.
- Assisted in monitoring the firewall and virus protection software on the email server.
- Worked with management to develop comprehensive email training materials for personnel.
Education
Bachelor’s Degree – Computer Science
1998
University Name
City, State
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