Customer Service Specialist Resume Samples
Land your desired job with help from our Customer Service Specialist resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
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TABLE OF CONTENTS
Customer Service Specialist resume
summary examples
The resume summary is one of the first sections a recruiter will look at during their initial seven-second scan of your resume.
You want to quickly capture a recruiter’s attention by showcasing your top skills and qualifications in a concise two-to-three-sentence paragraph.
If you’re an experienced job seeker, you should opt for the professional summary, which focuses on how you meet the employer’s requirements.
Candidates with little to no work experience should choose the objective statement, which allows them to share their career goals and the skills that will help achieve them.
Below, we’ll share examples of professional summaries and resume objectives for the Customer Service Specialist role so you can better understand them.
Good example:
“I am a highly motivated Customer Service Specialist with 5+ years of experience providing excellent customer service to a wide range of clients. I have a proven track record of resolving customer inquiries quickly and efficiently, while consistently exceeding customer satisfaction goals. My strong communication and problem-solving skills have enabled me to develop strong relationships with customers and build loyalty.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have extensive experience in customer service. I am a great communicator and always strive to make sure the customer is satisfied. I am very organized and able to multitask efficiently.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service specialist’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Showcase your selling points as a Customer Service Specialist with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Resume Builder will help you write a custom Customer Service Specialist resume in 15 minutes! However, if you want to give your resume more dedicated attention, you can also employ our professional writing services to kickstart your search for an Customer Service Specialist role confidently.
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Customer Service Specialist resume work
experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Handled customer inquiries and complaints in a professional and timely manner, resulting in a 95% customer satisfaction rating
- Developed and implemented customer service policies and procedures to ensure customer satisfaction and loyalty
- Resolved customer issues with a creative and proactive approach, resulting in a 10% increase in customer retention rate
- Provided exceptional customer service, resulting in a 50% increase in customer loyalty and referrals.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service specialist delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with product selection
- Responded to customer complaints
- Helped customers with checkout process
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Specialist resume skills examples
Here are 18 sample skills for customer service specialist:
- Problem Resolution
- Customer Service
- Account Management
- Project Management
- Regulatory Compliance
- Customer Relations
- Conflict Mediation
- Customer Relationship Management
- Report Generation
- Process Optimization
- Telephone Etiquette
- Data Evaluation
- Customer Retention
- Customer Order Management
- Call Centers
- Customer Relationship Management (CRM)
- Complaint resolution
- QC
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Customer Service Specialist resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.
Here are some examples of optional customer service specialist resume sections that you could add to provide greater detail:
- References
- Languages
- Additional skills
- Certifications
- Timeline
- Photo
- Overview
- Accomplishments
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
A resume format refers to how a resume’s parts are organized. There are three resume formats: chronological, functional or combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service specialist.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service specialist who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service specialist.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service specialist with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service specialist resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service specialist cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Service Specialist role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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