Customer Service Lead Resume Examples
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Customer Service Lead resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Customer Service Lead position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“Dynamic customer service lead with 10+ years of experience in delivering excellent customer service. Possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Proven track record of consistently exceeding customer satisfaction goals and increasing customer loyalty.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Highly motivated individual with excellent communication skills and a passion for customer service. Possesses a strong work ethic and the ability to work well in a team environment. Experienced in providing excellent customer service and problem solving.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service lead’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Impress employers by featuring must-have skills for a Customer Service Lead and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
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Customer Service Lead resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Led a team of 10 customer service representatives to consistently exceed customer satisfaction goals by 15%
- Developed customer service policies and procedures to improve customer experience and reduce customer complaints by 20%
- Trained and mentored new customer service representatives to ensure they met customer service standards
- Resolved customer complaints in a timely and professional manner to maintain customer loyalty and retention.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service lead delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Handled customer complaints
- Assisted customers with orders
- Resolved customer issues
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Lead resume skills examples
Here are 18 sample skills for customer service lead:
- Inventory Control
- Quality Assurance
- Account Management
- Payment Processing
- Customer Relations
- Order Management
- Client Engagement
- Customer Complaint Resolution
- Cash Handling
- Product Location
- Telephone Etiquette
- Company Branding
- Business Writing
- Status Updates
- Customer service excellence
- Till counting
- Coaching and mentoring
- Research and analysis
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Every Customer Service Lead resume should have at least five sections: contact information, professional summary, work experience, skills and education. It can also be helpful to add extra sections if they show you’re a fit for the job.
Here are some examples of optional customer service lead resume sections that you could add to provide greater detail:
- References
- Additional skills
- Languages
- Overview
- Accomplishments
- Certifications
- Professional skills
- Interests
Only include additional sections that feature valuable information for your desired Customer Service Lead job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
Every resume has a specific layout to organize all sections, also called a resume format. You’ll see examples of the three resume formats: chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service lead.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service lead who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service lead.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service lead with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service lead resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service lead cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Customer Service Lead role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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