CSR Resume Examples
Exceed your job competition by looking at CSR resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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CSR resume
summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a CSR position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ As an experienced Customer Service Representative, I have consistently provided excellent customer service and technical support, resolving customer issues with a 98% satisfaction rate. I have demonstrated strong communication and problem-solving skills, and have consistently achieved a 95% accuracy rate in data entry. I have also implemented several process improvements to increase efficiency and customer satisfaction.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Experienced customer service representative with excellent communication skills. Able to provide quality customer service and maintain customer satisfaction. Dedicated to resolving customer issues in a timely manner.”
Why this example fails:
- Doesn’t include any numbers that quantify csr’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Prove your value as a CSR with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You can take advantage of the expert-written phrases you’ll find in our Resume Builder or go the extra mile and use our professional resume-writing services. LiveCareer offers many options for all applicants wanting an effective resume that lands jobs!
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CSR resume work
experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Answered customer inquiries promptly and professionally, resolving complex customer service issues in a timely manner
- Provided accurate and timely information to customers regarding product availability, order status, and pricing
- Maintained customer satisfaction by providing personalized service and resolving customer complaints in a timely manner
- Utilized customer feedback to improve customer service procedures and processes.
Why this example passes:
- Numbers and statistics add detail and quantify the results this csr delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with their orders
- Responded to customer emails
- Handled customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
CSR resume skills examples
Here are 18 sample skills for csr:
- Research
- Problem Resolution
- Conflict Resolution
- Scheduling
- Data Entry
- Paperwork Processing
- Quality Control
- Customer Service
- Account Management
- Route Management
- Delivery Scheduling
- Client Relations
- Administrative Support
- Lead Generation
- Report Preparation
- Clerical Support
- Appointment Scheduling
- Product Promotion
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your CSR resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional csr resume sections that you could add to provide greater detail:
- References
- Additional skills
- Languages
- Professional skills
- Soft skills
- Certifications
- Photo
- Overview
Including additional sections that help you convince employers you’re the best fit for the position. However, be selective about what qualifications you include, and eliminate any that don’t respond to the job’s specific requirements.
Examples of resume formats
The way you order a resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a csr.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time csr who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career csr.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for csr with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a csr resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your csr cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an CSR role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
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