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Keyla Gallegos
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Aggressive CRM Business Analyst who is constantly looking for the best ways to maximize each customer relationship. Adept in data mining generating detailed and useful reports and working closely with management to increase efficiency. Specializes in business to business sales and industrial sales.
Core Qualifications
- Database management expert
- Extremely proficient in data mining
- Exceptionally well-versed in computer productivity software
- Works effectively alone or as part of a team
- Dedicated to customer service and expanding revenue
- Works well with tight deadlines
Experience
CRM Business Analyst
1/1/2009 – 7/1/2014
Company Name
City, State
- Developed a series of customer service metrics that are still being used to measure customer satisfaction.
- Responsible for gathering CRM information and developing a comprehensive report once a month for management.
- Assisted in developing several database procedures that made CRM research significantly easier.
CRM Business Analyst
8/1/2004 – 1/1/2009
Company Name
City, State
- Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics.
- Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system.
- Spearheaded a movement to integrate customer service and sales databases to allow sales access to customer relationship issues.
CRM Business Analyst
6/1/1997 – 8/1/2004
Company Name
City, State
- Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.
- Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.
Education
Bachelor’s Degree – Business
1997
University Name
City, State
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