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Home: 000-000-0000 | Cell: 000-000-0000
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Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
● Proficient at an assortment of customer service tasks
● Able to narrow scope of vehicle issues based on customer descriptions
● Skilled at articulating customer issues with auto staff
● Adept at handling customer complaints in a professional, efficient manner
● Extensive knowledge of common auto terminology
● Ability to work in fast-paced environments
● Excellent communications skills
● Scheduled vehicle service appointments.
● Welcomed customers and made general assessments of vehicle issues.
● Worked to ensure customer satisfaction and handled customer issues.
● Recorded customer vehicle service issues in company database.
● Resolved customer complaints and minor customer service issues.
● Performed customer follow-up contact to ensure customer satisfaction.
● Prepared summaries of vehicle issues for auto technicians.
● Performed basic auto repairs and assisted with more complex vehicle problems.
● Prepared customer invoices and processed customer payments.
● Analyzed work orders and prepared invoices.
● Performed vehicle diagnostics and assisted with basic repairs.
● Handled customer calls and responded to email inquiries.
There are plenty of opportunities to land an Auto Service Advisor job position, but it won’t just be handed to you. Crafting an Auto Service Advisor resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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