Customer service jobs call for great communication skills, and the ability to direct users to what they need. Now it’s your turn to communicate how valuable you are to employers, and direct them to your best qualifications. Take your customer service career to the next level by using our professional resume examples and tips.
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TABLE OF CONTENTS
Step 1: Add Contact Info
Step 2: Include Work Experience Details
Step 3: Provide Education Details
Step 4: Select Your Skills
Step 5: Fill in Your Background
To stand out from other customer service applicants, you need to satisfy employer requirements in your resume. But what are employers in particular fields looking for? If you’re a Call Center Customer Service Specialist, for example, what prime skills should you feature? How should you describe your previous work accomplishments involving call team efficiency, or maintaining accurate customer data?
Our Resume Builder takes the guesswork out of answering these questions. The builder’s expert, job-specific suggestions will help you fill out your work experience, skills, education and summary sections. The result: a professional, informative resume.
For example, if you’re creating a senior customer service manager resume, you will be provided with work history examples such as this:
You can customize any of these suggestions to best fit with the particular job posting requirements, and match your own skills and experiences.
It’s estimated that 75 percent of recruiters and talent managers, and 90 percent of Fortune 500 companies use applicant tracking systems (ATS) to screen resumes for the right keywords and phrases that match what the job requires. So if you’re applying for a customer service job in a large, established company such as a major airline or hotel chain, your resume has a high probability of being scanned through an ATS.
To make sure your resume will pass the ATS scan, pinpoint skills that are relevant to customer service, and include them in your resume. Our templates and Resume Builder suggestions will give you a head start on using the right keywords. You should also match popular related customer service skills from the list below with skills mentioned in the job description:
Customer Service Intern
If you lack experience in customer service, follow the functional format of this example, which focuses on your skills rather than your work experience. Note how this resume organizes skills into subcategories that demonstrate the job seeker has already developed abilities that can make a positive impact. Even though his work history section is brief, he includes volunteer and extracurricular activities that speak to his customer service experience.
Build My ResumeCustomer Satisfaction Manager
Also known as a customer success manager, this position calls for product support, and managing customer relations to ensure loyalty. In addition to showing you have the right experience to handle the job, include your proficiency in technical skills (such as database management, payroll and budgeting), evidence of your ability to organize teams and projects, and accomplishments from previous jobs that prove you are a high achiever.
Build My ResumeDirector of Customer Experience
This position coordinates different departments in a company to satisfy customer needs. To best present yourself for this role, use a chronological resume, which stresses your extensive work experience. Emphasize key traits in your resume such as staff training and business development, and point out instances in your career where you have improved company performance and customer satisfaction.
Build My ResumeFind resume examples for your desired customer-service career. Get access to expert writing recommendations, do’s and don’ts and everything you need to write a perfect resume.
If you find this sample helpful, we have many more customer service cover letter examples.
Build my Cover Letter| Customer service representative | $33,750 |
|---|---|
| Customer service manager | $83,554 |
| Passenger service agent | $35,230 |
| Call center representative | $30,061 |
| Customer satisfaction manager | $83,554 |
| 0 50K 100K |
Source: Fit Small Business
Source: DataUSA
| Male | 35.7 |
|---|---|
| Female | 38.4 |
| 0 40 80+ |
Female 65%
Male 35%
Source: Customer Thermometer
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