Airport Passenger Service Agent Resume Examples

Experienced and skilled Airport Passenger Service Agent providing exemplary customer service in the facilitation of airline travel plans. Comfortable with ticket check-in security and baggage claim. Familiar with airline regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity.

• Extensive background monitoring and implementing airport practices and procedures
• Thorough knowledge of reservation and ticketing protocols
• Personable and communicative key to dealing with varying personalities and stressful situations
• Flexible with working hours
• Fluent in Spanish and German

• Getting passengers through check points and to terminals quickly and safely
• Completing pre-boarding checking procedures before passengers and flight board planes
• Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc.
• Managed log of unclaimed baggage
• Coordinated timely delivery of baggage with ground handlers
• Responsible for monitoring arrivals departures and making public announcements in that regard
• Comfortable wth lifting moderately heavy suitcases and packages

• Supervised small staff in the preparation and movement of flights
• Answered phones taking reservations and processing credit card payments
• Ensured cabin seating aligned with passenger counts
• Proofed flight logs and entered information into computer system
• Managed cash receipts financial records