Customer Service Representative Resume Examples
Our customer service representative resume examples will inspire you to write a great resume!
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TABLE OF CONTENTS
Customer service representative resume
summary examples
Recruiters typically spend about seven seconds reviewing a resume. Therefore, your resume summary must quickly and effectively argue your suitability for the position.
Located at the top of your resume, the summary for a customer service representative role is often the initial piece of information a hiring manager sees. A well-constructed summary should consist of two to four sentences that spotlight your distinctive skills and accomplishments in customer service, functioning much like a sales pitch to highlight your essential qualifications.
Professional Summary
“Motivated and dynamic customer service representative with 5+ years of experience in the tech industry and passionate about delivering excellent customer support. Skilled in handling customer complaints, processing orders via phone, upselling, and cross-selling. Increased 15% of revenue in the first half of the year by upselling products and services to existing clients.”
By focusing on your most pertinent skills and experiences, you convey to prospective employers the value you could bring to their team. For example:
Customer service representatives with over three years of work experience should use a resume summary. Conversely, if you are a newer customer service representative, either freshly graduated or with less than three years of experience, opting for an objective statement instead is recommended.
Next, we will examine examples of professional summaries for customer service representatives — one good and one poor — to guide you in refining your own.
Good example:
“Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving and organizational skills and an aptitude for quickly learning new technologies.”
Why this example passes:
- Feature quantifiable metrics: increasing customer satisfaction by 20%.
- Shows career length, 5 years.
- Mentions employer-desired skills: communication, problem-solving and organizational skills.
Bad example:
“Highly motivated individual with excellent communication skills. Experienced in providing customer service and resolving customer issues. Committed to providing excellent customer service promptly.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service representatives’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of customer service experience.
The fastest way to write your
professional summary
For expert guidance in writing a compelling professional summary for your customer service representative resume, try LiveCareer’s Resume Builder. It’s an automated tool that can help you complete a resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested content written by certified professional resume writers (CPRW).
- 2
The builder features professionally written content and resume keywords that you can select!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
You’ll find the best resume content suggestions in our Resume Builder, and can even get professional resume-writing help. Get ready for the job search by taking advantage of these resume-writing tools!
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Customer service representative resume work experience examples
The most important part of a customer service representative’s resume is the work experience section. It’s essential to nail this section when writing a resume. Bring your accomplishments to life by using resume action verbs to describe them. Here are a couple of customer service representative job descriptions for resumes examples:
Good example:
Target I Rolling Meadows, IL I 8/2018-current
- Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently.
- Developed customer service protocols, standards and procedures to improve customer satisfaction and loyalty.
- Built relationships with customers to ensure repeat business and positive reviews.
- Assisted in training new customer service representatives to ensure consistent customer service standards.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service representatives delivers: provides customer service to 500 customers daily.
- Good use of strong words and active language.
- References specialized value customer service rep provides with “assisted in training new customer service representatives.”
Bad example:
Target I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with orders
- Resolved customer complaints
- Handled customer service inquiries.
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer service representative resume skills examples
Here are 18 sample skills for customer service representatives:
- Research
- Problem Resolution
- Conflict Resolution
- Scheduling
- Data Entry
- Paperwork Processing
- Quality Control
- Customer Service
- Account Management
- Route Management
- Delivery Scheduling
- Client Relations
- Administrative Support
- Lead Generation
- Report Preparation
- Clerical Support
- Appointment Scheduling
- Product Promotion
You should add hard skills, soft skills, and interpersonal skills throughout your customer service representative resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your resume must include the five main sections: contact information, professional summary, work experience, skills and the education section. However, you can add different sections to your customer service representative resume to show more achievements.
Here are some examples of optional customer service representative resume sections that you could add to provide greater detail:
- Certifications
- Technical skills
- References
- Awards and achievements
- Hobbies and interests
- Volunteer work
Examples of resume formats
The way you organize your resume is called a resume format. There are three resume formats: chronological resume, functional resume and combination resume.
The primary difference between various resume formats is whether they emphasize your skills section or work history more prominently. The choice of format for your resume should be determined by your amount of work experience as a customer service representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service representatives who lack work experience.
- Suitable for people re-entering the workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service representatives.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service representatives with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Choosing a customer service representative resume template is easy, once you’ve determined the best resume layout for you. Templates are preformatted layouts created by design professionals to ensure your resume looks great!
Don’t forget your customer service representatives cover letter
A cover letter works with your resume to make a stronger case for why you deserve the job.
Excellent customer service skills and communication skills are necessary for anyone applying for a customer service representative role. That’s why ensuring your cover letter is compelling and showcases some of these essential skills is crucial.
Your customer service representative cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Builder! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, see our complete guide on How to Write a Cover Letter. Learn how to write a resume that passes applicant tracking systems (ATS) employers use to scan resumes by accessing our ATS resume templates.
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