System Support Representative Resume Examples

Skilled in the maintenance and installation of hardware software and providing a high level of outstanding customer service candidate has the experience and education needed for IT system support. Ready to use seven-plus years in the system support field to advise repair install and modify computer software and hardware.

• Exceptional history in the field troubleshooting complex technological applications
• Expertise in on-site and remote consultation in an IT environment
• Knowledge of IT assistance in servers LANs routers peer-to-peer file sharing remote desktop connectivity TCP/IP networking etc.
• Ready to work on rotational weekend and night shifts

• Through a centralized server offered remote desktop support
• Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
• Created and updated P2P application patches and updated business applications via remote desktop connection
• Assisted end users in the resolution of their software and hardware issues
• Collaborated with appropriate technical personnel to manage system implementation

• Managed daily admin server functions such as recovery back-up and upgrades management of disk space etc.
• Identified and implemented prompt solutions to root causes of technical errors
• Part of research and development team that evaluated applications
• Developed online training for customers and company employees