Retention Specialist Resume Examples

Skilled and meticulous Retention Specialist with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitasker who thrives in a fast-paced high-pressure work environment.

• Extensive experience in sales retention and telemarketing
• Strong familiarity with the telecommunication industry
• Excellent grasp of Medicare and Medicaid eligible markets
• Superior grasp of customer needs and inbound retention strategies
• High organization and interpersonal skills
• Sound abilties in office equipment use including telephone computer and fax machine
• Good written and oral communication skills

• Retained consumer memberships through utilization of sales tools and techniques.
• Logged all calls into membership computer system.
• Addressed consumer needs and outlined how continued membership will fulfill those needs.
• Adhered to previously approved script during calls.

• Provided superb customer service courteously and efficiently.
• Responded immediately and accurately to all billing dispute inquiries.
• Processed new service saved account and rescheduling orders.
• Explained new services and products to existing customers.
• Tabulated and reported on retention effort outcomes.