Records Clerk Resume Examples

Detail-focused Records Clerk with 5+ years of experience in customer and administrative services. Adept at assigning accurate medical codes and diagnoses with proficiency across a wide range of services. Sound knowledge of guidelines and regulations as well as the integration of coding and payment policy changes into the reimbursement process. Seeking a role on a team committed to cleaner claim submissions faster reimbursements and fewer denials.

• Gather patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians’ offices; retrieving information from automated printer
• Organize master patient index by completing assigned portion of daily audit trail; correct and communicate problems according to established procedures
• Initiate medical records by creating and processing the patient care record folder
• Ensure record availability by processing charts into the department using chart mark-off procedures and facilitating chart location activities
• Retrieve medical records by following chart-out procedures documenting reasons charts cannot be retrieved for statistical and follow-up purposes

• Delivered charts to assigned areas of the hospital by following established routing procedures
• Kept health care providers informed by communicating availability or unavailability of the record
• Guaranteed continuity of work operations by documenting and communicating actions irregularities and continuing needs
• Adhered to professional standards hospital policies and procedures federal state and local requirements

• Processed 180 pieces daily reviewing statement of health forms for life insurance; approve and declined SOH’s
• Maintained solid customer relationships troubleshooting customer concerns with professionalism
• Drafted status reports on customer service issues while successfully maintaining a high call volume