Hotel Front Desk Representative Resume Examples

Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate, and efficient in data entry and general operations.

• Plan schedule and supervise the work of other 10 Front Desk employees
• Process guest arrivals and departures, including all necessary payments
• Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
• Solid experience in accounting functions, such as account Payable/Receivable and auditing
• Offer referral for services and handle requests for information
• Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
• Arrange for shuttle services and assist with other guest transport needs
• Confirm sufficient supplies are ready and available to last the entire shift
• Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted

• Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment
• Improved property management functionality by submitting key change requests
• Coordinated sale and planning for wedding parties and events
• Maximized revenues partnering with regional manager to forecast rates based on market trends
• Confirmed reservation in system and reviewed all noted information
• Recorded guest comments or complaints referring customers to managers as necessary

• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet phone and in-room movies
• Issued keycards and escort instructions to bellhops
• Cleaned and maintained lobby and common areas, restocking supplies and watering plants
• Advised housekeeping staff when rooms have been vacated and are ready for cleaning
• Deposited guest valuables in hotel safes or safe-deposit boxes