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Attentive Guest Relations Executive who pays close attention to each detail of the guest experience. Adept at working with local organizations to develop cross-over promotions creating new internal activities that are popular with guests and helping to create effective marketing materials. Specializes in resorts and resort hotels.
- Experienced in the many aspects of guest relations and guest satisfaction
- Extremely attentive to all details
- Strong communication and negotiation skills
- Able to develop strong policies that create a positive guest experience
- Very strong managerial and supervisory skills
- Exceptional computer skills
- Developed a series of guest relation initiatives that resulted in a dramatic increase in return guests.
- Worked with the staff management to develop better ways to deliver services to guests throughout the day.
- Responsible for hiring and firing all guest services employees as well as front desk personnel.
- Responsible for developing guest relations policies that resulted in a 30 percent increase in return guests.
- Responsible for hiring training and firing all guest relations personnel.
- Responsible for negotiating activities and promotions with local businesses.
- Responsible for developing guest relations metrics that were used to gauge employee performance.
- Responsible for maintaining a quality staff of guest relations personnel.
- Responsible for creating a concierge service that resulted in an increase of 24 percent in return guests.
There are plenty of opportunities to land a Guest Relations Executive job position, but it won’t just be handed to you. Crafting a Guest Relations Executive resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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