Guest Service Manager Resume Examples

Industrious Guest Service Manager who routinely ensures that solid customer service procedures are in place. Adept at identifying potential service issues and resolving guest issues in a professional courteous manner. Focused on applying and instituting basic management and service standards.

● Profound experience ensuring optimal level of customer service standards
● Extensive experience working within various hospitality settings
● Strong knowledge of hotel management
● Ability to effectively allocating staffing resources
● Strong ability to multitask and prioritize
● Excellent oral and written communications skills

● Managed front desk operations and resolved guest complaints.
● Oversaw operation of all departments.
● Monitored implementation of quality standards.
● Provided staff training on customer service procedures.
● Implemented quality standards related to hotel maintenance and service employees.
● Ensured compliance with brand standards.
● Dealt with payment and billing issues.
● Inventoried hotel supplies.
● Ensured that amenities were available to guests.

● Greeted guests and resolved any issues
● Established guest service standards
● Ensured that the lobby area with kept neat and clean
● Inspected rooms for cleanliness
● Responded to guest inquiries including phone and email inquiries
● Monitored hotel website and responded to posted complaints in a professional manner
● Assisted in hotel promotions and marketing efforts
● Hired and trained front desk staff
● Prepared purchase orders and processed invoices
● Established guest relations procedures.