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Outgoing Front Desk Night Auditor who is able to deliver excellent customer service to guests that may not be expecting it. Adept at answering guest questions making sure that guests get the services they need and coordinating facilities services to satisfy a guest issue. Specializes in busy hotels and hotels within close proximity to large commercial areas.
- Dedicated to providing only the very best customer service
- Exceptional organizational skills
- Strong computer skills
- Able to interpret and follow complex instructions
- Proactive employee who solves problems with correct solutions
- Able to generate audit reports on guest activity accurately and efficiently
- Responsible for greeting guests and checking them in thoroughly and answering any questions.
- Responsible for closing out the financial books of the hotel at the end of each business day.
- Assisted in organizing facilities services to take care of customer issues as quickly as possible.
- Responsible for checking in all guest that checked in after standard business hours and answering any questions.
- Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.
- Assisted in making sure that nothing interfered with the comfort of the guests.
- Responsible for checking in all guests who arrived after standard business hours.
- Assisted in making sure that the comfort of the guests was insured at all times.
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