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City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Computer Information Systems and 8 years of experience working as an IT Support Technician.
- Excellent telephone skills and good ability to use Remote Access
- Good analytical and troubleshooting abilities
- Strong knowledge of viruses, application glitches, and hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer service skills
- Keeps abreast of changes in technology
- Good organizational abilities
- Good understanding of installations and updates
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked customers through step-by-step process for troubleshooting hardware issues.
- Assisted customers with antivirus program installations and virus removals.
- Used good problem-solving skills for troubleshooting problems.
- Used great customer service skills.
- Installed and maintained company’s computer systems and network.
- Performed upgrades and installed updates.
- Completed troubleshooting and repair when computers had problems.
- Assisted office staff with computer application questions.
- Conducted computer technology training with all new staff.
- Recommended computer products and applications to improve productivity.
There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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