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Customer Service Resume Examples

Customer service jobs call for great communication skills, and the ability to direct users to what they need. Now it’s your turn to communicate how valuable you are to employers, and direct them to your best qualifications. Take your customer service career to the next level by using our professional resume examples and tips.

Our Recommended Example

Customer Service Representative Example Resume
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Other Popular Examples in the Customer Service Space

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Customer Service Resume

Customer Service Cover Letter

Create Your Customer Service
Resume in 5 Easy Steps

  • Add contact info
  • Include work experience details
  • Provide education details
  • Select your skills
  • Fill in your background
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Get Expert Writing Recommendations for Your Customer Service Resume

To stand out from other customer service applicants, you need to satisfy employer requirements in your resume. But what are employers in particular fields looking for? If you’re a Call Center Customer Service Specialist, for example, what prime skills should you feature? How should you describe your previous work accomplishments involving call team efficiency, or maintaining accurate customer data?

Our Resume Builder takes the guesswork out of answering these questions. The builder’s expert, job-specific suggestions will help you fill out your work experience, skills, education and summary sections. The result: a professional, informative resume.

For example, if you’re creating a senior customer service manager resume, you will be provided with work history examples such as this:

  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Improved overall efficiency [Number] percent by anticipating needs and providing outstanding support.
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.

You can customize any of these suggestions to best fit with the particular job posting requirements, and match your own skills and experiences.

6 Dos and Don’ts for Writing a Customer Service Resume

  • DO emphasize the right skills. Success in customer service depends on being reliable, efficient and productive within a team framework — emphasize these qualities in your resume, and provide examples from your work history that show how you’ve used your skills to make a positive impact.
  • DO submit your resume in the right format. Your resume format depends on the job and your experience level. If you’re a first-time job seeker pursuing an entry-level position, aim for a functional resume, which puts the spotlight on your skills. If you’re shooting for a managerial role, use a chronological format, which showcases your extensive work experience. If you’re switching your career track but have plenty of applicable experiences and skills, use a functional resume, which teases out relevant work details and skills.
  • DO mention certifications and special training. Displaying any certifications that relate to customer service can give you a leg up on the competition, and demonstrates to recruiters that you’re serious about your career track. You can feature these credentials in your education section, or create a separate “Certifications and Training” section to highlight them.
 
  • DON’T submit a generic resume. One size doesn’t fit all when it comes to resumes. Customize your resume for each employer you contact. Look at the individual job descriptions and pinpoint what the hiring manager is looking for. If the role requires familiarity with specific software and it’s in your skill set, mention it in your resume. If the position stresses strong organizational skills, use work history examples to confirm your competence in this area.
  • DON’T forget to include relevant technical knowledge. When we think about customer service, the first thing that comes to mind is interacting directly with other humans. But to excel at the job, you also need to be adept at software that tracks cases and problems. Include any proficiencies you have with database, scheduling and other administrative programs.
  • DON’T hold back from including relevant experiences. Even if your work history looks skimpy, mention any extracurricular activities or volunteer work that ties into customer service. For example, volunteering at a check-in table at a fundraising event indicates that you are organized, and can provide efficient, helpful service.

Beat the ATS with Sought-after
Customer Service Skills

It’s estimated that 75 percent of recruiters and talent managers, and 90 percent of Fortune 500 companies use applicant tracking systems (ATS) to screen resumes for the right keywords and phrases that match what the job requires. So if you’re applying for a customer service job in a large, established company such as a major airline or hotel chain, your resume has a high probability of being scanned through an ATS.

To make sure your resume will pass the ATS scan, pinpoint skills that are relevant to customer service, and include them in your resume. Our templates and Resume Builder suggestions will give you a head start on using the right keywords. You should also match popular related customer service skills from the list below with skills mentioned in the job description:

  • Adaptability
  • Communication
  • Conflict resolution
  • Decision-making
  • Efficiency
  • Patience
  • Problem-solving
  • Product knowledge
  • Professionalism
  • Time management
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Resumes for Every Professional Level

Customer Service Intern Example Resume
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If you lack experience in customer service, follow the functional format of this example, which focuses on your skills rather than your work experience. Note how this resume organizes skills into subcategories that demonstrate the job seeker has already developed abilities that can make a positive impact. Even though his work history section is brief, he includes volunteer and extracurricular activities that speak to his customer service experience.

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Customer Service Manager Example Resume
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Also known as a customer success manager, this position calls for product support, and managing customer relations to ensure loyalty. In addition to showing you have the right experience to handle the job, include your proficiency in technical skills (such as database management, payroll and budgeting), evidence of your ability to organize teams and projects, and accomplishments from previous jobs that prove you are a high achiever.

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Director Of Customer Experience Example Resume
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This position coordinates different departments in a company to satisfy customer needs. To best present yourself for this role, use a chronological resume, which stresses your extensive work experience. Emphasize key traits in your resume such as staff training and business development, and point out instances in your career where you have improved company performance and customer satisfaction.

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More customer-service resume samples

Find resume examples for your desired customer-service career. Get access to expert writing recommendations, do’s and don’ts and everything you need to write a perfect resume.

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Customer Service Cover Letter

Customer Service Representative Cover Letter Example
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Statistics and Facts About Recruiting and
Jobs in Customer Service

Median Annual Pay by Job:

Source: Bureau of Labor Statistics and Salary.com

Median Annual Pay by Job

Most Popular Customer Service Occupations:

Source: Fit Small Business

  • 1

    Customer service representative

  • 2

    Front desk agent

  • 3

    Call center representative

  • 4

    Guest service agent

  • 5

    Support specialist

Most Common Bachelor Degrees for
Customer Service Representatives:

Source: DataUSA

  • 1

    Business

  • 2

    Communications

  • 3

    Social sciences

Customer Service Representative Diversity Statistics:

Average Age

Source: DataUSA

Average Age

Gender Composition

Gender Composition

Other Customer Service Industry Facts:

Source: Customer Thermometer

  • When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.
  • In a recent survey, 73 percent of consumers stated that they stick with a brand because of friendly employees or customer service representatives.
  • One-third of consumers say they would consider switching companies after just one instance of bad customer service.