Yaretzi Townsend

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Skilled Cleaning Manager with the ability to effectively manage a large staff in various settings. Adept at resolving customer service issues and ensuring customer satisfaction while overseeing multiple tasks. Specialize in organizing and allocating staffing resources.

Core Qualifications

● Considerable experience managing cleaning staff and preparing staffing schedules
● Proficient with MS Office applications including Access Excel and PowerPoint
● Ability to assess customer needs and allocate sufficient resources
● Adept at generating all necessary staffing documentation and reports
● Solid knowledge of workplace safety regulations and procedures
● Excellent communications and organizational skills

Experience
Cleaning Manager
9/1/2007 – 1/1/2008
Company Name
City, State

● Supervised cleaning and maintenance staff.
● Assisted with the preparation of weekly work schedules.
● Performed daily inspections of staff work.
● Resolved guest issues regarding maintenance and room cleanliness.
● Handled emergency situations as necessary.
● Ensured quality control standards for cleaning of guest rooms.

Cleaning Manager
3/1/2008 – 8/1/2010
Company Name
City, State

● Managed daily activities of cleaning staff and prepared staff reports.
● Prepared and posted work schedules for cleaning and maintenance staff.
● Hired temporary cleaning staff for busy seasons to maintain cleaning standards.
● Monitored inventory of available cleaning supplies and ordered replacements as needed.

Cleaning Manager
9/1/2010 – Present
Company Name
City, State

● Coordinated with supervisors and management to determine office cleaning needs.
● Managed inventory of supplies and maintained database with this information.
● Determined weekly cleaning requirements and prepared schedules accordingly.
● Ensured that OSHA standards were upheld.
● Maintained all available cleaning equipment and arranged for repairs when necessary.

Education
Associate’s Degree – Business Management
2007
University Name
City, State

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