Josue Ortega

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Motivated Client Engagement Manager who applies knowledge of software development to increase client profitability. Adept at analyzing client requirements and maintaining productive client relationships. Specialize in effective multitasking and prioritizing.

Core Qualifications

● Phenomenal experience with financial software and related applications
● Sound knowledge of software development procedures
● Solid ability to prepare detailed project summaries under often limited deadlines
● Ability to develop maintain and nurture productive customer relations
● Admirable ability to develop complex software solutions
● Exceptional communications conflict resolution and organizational skills

Experience
Client Engagement Manager
3/1/2004 – 6/1/2006
Company Name
City, State

● Monitored small and large projects and assigned tasks to each team.
● Coordinated with management on more complex projects.
● Ensured that all necessary project resources were available.
● Analyzed client projects and made efficiency recommendations.

Client Engagement Manager
6/1/2006 – 11/1/2008
Company Name
City, State

● Provided clients with timely status updates.
● Prepared and analyzed productivity and efficiency reports.
● Maintained customer relationship management database.

Client Engagement Manager
11/1/2008 – 7/1/2011
Company Name
City, State

● Managed all client projects.
● Established effective and ongoing client communications.
● Worked with marketing team to manage email campaigns.
● Managed primary and secondary client contracts.
● Responded to internal staff issues and external client issues.

Client Engagement Manager
7/1/2011 – Present
Company Name
City, State
● Maintaining consistent communications with clients through duration of each project.
● Managed or collaborated with other managers on special projects.
● Prepared detailed market analysis reports.
● Provided client support as needed.
● Prepared project status update reports.
Education
Bachelor of Science – Business Administration
2004
University Name
City, State

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