Patient Access Specialist Resume Examples

Outgoing and customer-oriented Patient Access Specialist believes strongly in good customer service delivery during patient registration. Has superior interpersonal and oral communication abilities. Has a Technical Certificate in Patient Access, CHAA Certification, and six years of Patient Access Specialist experience.

• Strong focus on good customer service delivery
• Solid skill at patient registration procedures
• Strong telephone and communication abilities
• Good knowledge of medical terminology
• Understands patient confidentiality and HIPAA rules
• Excellent data entry and patient interviewing skills
• Clear understanding of insurance options that are available to patients
• Strives to make patient registration process as pleasant as possible
• Excellent interpersonal skills

• Interviewed patients as they came into the hospital as front-line staff.
• Utilized excellent customer service skills to gather needed information.
• Entered patient data into the hospital’s electronic system.

• Greeted newly arriving patients and completed patient registrations.
• Interviewed new patients and collected needed medical and insurance information.
• Entered patient data into the hospital’s electronic system.
• Called insurance and verified coverage.

CHAA Certification through the National Association of Healthcare Access Management