Assistant Team Leader Resume Examples

Experienced Assistant Team Leader offers excellent customer service and good leadership skills.Has good problem-solving capabilities and provides good role modeling to staff.Possesses an Associate’s Degree in Business Management and has over nine years of Assistant Team Leader experience.

• Extensive knowledge of all supervised employee duties and roles
• Helps employees meet daily operational goals
• Works directly with customers while supervising other staff
• Provides exceptional customer service in the retail environment
• Has terrific communication skills
• Completes all reports and documentation

• Supervised staff in the electronics department under the leadership of the Team Leader on the first shift.
• Ensured electronics department shift staff met daily operational goals.
• Helped write employee schedules.
• Resolved customer complaints and answered questions.
• Ensured staff complied with Company Name quality customer service standards.
• Participated in interviews of potential employees along with management and team leader.

• Supervised cashier employees under the direction of the Team Leader on the second shift.
• Ensured all cashiers completed daily responsibilities on the second shift including cash counts reconciliations and sweeping and cleaning cashier areas.
• Delegated daily shift tasks to employees.
• Answered employee and customer questions and resolved problems.
• Participated in potential employee interviews along with management and team leader.
• Provided coverage for employees who were taking time off.