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Committed Travel Agency Manager with a solid understanding of national and international traveling procedures. Adept at securing deals for individual and corporate clients, often with limited notice. Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences.
● Proficient in all aspects of travel preparations, booking, and planning
● Considerable experience supervising teams and working in fast-paced settings
● Adept at using the Galileo Computerised Reservation System and related software
● Ability to identify customer needs and identify available travel deals
● Proficient in the use of industry-standard software applications
● Excellent customer service and communications skills
● Scheduled trips and prepared travel itineraries for clients.
● Established and maintained solid client relationships.
● Processed invoices and ensured prompt handling of client payments.
● Maintained inventory of travel information and updated website.
● Dealt with booking and ticketing issues as necessary.
● Assisted with the procurement of all necessary travel documents.
● Researched client requirements for foreign travel destinations.
● Managed travel and airline bookings.
● Oversaw office staff and tracked productivity.
● Prepared detailed travel estimates per client requests.
● Reviewed client invoices and billing statements to ensure accuracy.
● Cultivated long-term client relationships with local business travelers.
● Negotiated travel deals for clients.
● Tracked daily deposits and prepared weekly and quarterly spreadsheets showing results.
● Procured an assortment of travel literature for in-office displays.
● Ensured that staff work areas remained presentable at all times.
● Addressed phone and email inquiries.
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