Telesales Manager Resume Examples

Inspiring Telesales Manager adept at motivating telesales teams to reach established goals. Skilled at executing various marketing and awareness campaigns within a given period of time. Specialize in handling high volume calling in an organized manner while retaining quality standards.

● Outstanding ability to manage inbound call center operations
● Profound ability to analyze productivity data and adjust strategies
● Solid operational knowledge of MS applications to manage data
● Deep understanding of call center regulations and federal guidelines
● Comprehensive internal and external communications skills
● Ability to work well in team environments

● Prepared and updated call center logs.
● Approved all call center scripts.
● Provided call center tours to perspective clients.
● Updated calling center software as necessary.
● Coordinated efforts with sales directors to determine telesales goals.

● Worked with sales reps to clearly define goals.
● Generated leads from listings of previous customers and prepared new listings.
● Maintained database of all calls and the results of each call.
● Prepared listing of all available products and ensured that prices were accurate.
● Responded to customer complaints in a professional courteous manner.

● Developed staff mentoring programs to increase productivity and conversions.
● Monitored results and assisted with sales efforts to help achieve goals.
● Prepared monthly and quarterly budget reports and projections.
● Maintained a database of expenses and revenues for each campaign.
● Prepared detailed reports tracking sales results.
● Hired trained and supervised telesales staff.
● Implemented the use of real-time metrics.