Telephone Triage Nurse Resume Examples

Experienced Telephone Triage Nurse skilled in a range of client and administrative responsibilities particularly responding to health questions over the telephone offering careful diagnosis of patients without physically seeing them through knowledge of illness and injury.

• Familiar with a range of telephony systems
• Adept at many administrative tasks including intake copying managing files faxing etc.
• Used thorough knowledge of medical treatment to assess symptoms and recommend treatment for patients through telephone support
• Well versed in symptomatology and pathology
• Experience working as triage nurse in call center providing high level of customer service

• Provided telephone support and education in regards to compliance medication drug therapy and states of health
• Answered queries and suggested treatment and where necessary ensured patient understood any determination should be followed up with an in-house consultation
• When necessary made appointment for callers to see physician
• Managed log of all incoming calls and advisements

• Provided hygiene medical and general patient health care in emergency unit
• Monitored patients that underwent recent surgery and treatment
• Counseled patients and family members in follow-up treatment after emergency room visit
• Took information vital signs and appraised patient condition for prioritizing order in which patients would be seen