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Strong Technical Support Team Leader offers a wealth of technical knowledge and the ability to lead a technical support team.Professional possesses extensive knowledge and keeps constantly updated on changes in the field to remain current.Offers eleven years of experience a Bachelor’s degree in Information Technology and excellent customer service skills.
- Strong technology skills
- Provides consistent leadership
- Good motivator
- Monitors technical support staff
- Excellent communication skills
- Dedicated to customer service
- Great writing and verbal skills
- Led team providing telephone and online support to customers experiencing technical issues.
- Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
- Monitored technical team calls to ensure maintenance of technical skills and good customer service.
- Tracked and logged all calls for each shift.
- Identified problem areas and implemented all necessary training.
- Held weekly team meetings and involved staff in planning and decision making.
- Collaborated with other departmental leaders.
- Kept abreast of all new technologies to keep current.
- Provided technical expertise to Help Desk team.
- Ensured team-members stayed up to date by providing frequent training.
- Monitored calls for skill level and customer service delivery.
- Fired staff that did not meet technical or customer service expectations.
- Reported progress goals suggestions and all issues to management.
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