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Felicity Weeks
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly skilled Technical Support Manager with 9 year history of delivering innovative IT initiatives resource management and cross-functional leadership. Possesses excellent problem solving and critical thinking skills.
Core Qualifications
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Experience
Technical Support Manager
2/1/2011 – Current
Company Name
City, State
- Oversee purchasing and budgeting for technology procurement and liaise with purchasing to coordinate payment receiving and ordering.
- Measure network device capacity and hosted applications to determine and coordinate additional resource acquisition.
- Write and maintained technical and operational documentation on University Intranet.
Technical Support Manager
7/1/2008 – 2/1/2011
Company Name
City, State
- Managed RFP’s and IFB’s for telephone and network systems data center and information systems infrastructure.
- Developed disaster recovery plans including restoration planning backup and restoration procedures and data retention.
- Maintained network resources through development of security and access procedures.
Technical Support Manager
6/1/2005 – 7/1/2008
Company Name
City, State
- Supervised technical staff accountable for data and computer network operations district-wide.
- Coordinated and delegated work assignments to resolve procedural and critical technical issues.
- Collaborated with Purchasing Department to negotiate payment structure terms and conditions and service level agreement.
Education
Bachelor of Science – Computer Science
2005
University Name
City, State
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