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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced and talented switchboard operator familiar with range of telephone systems and other communication devices looking for new opportunities. Also a multi-tasker capable of various administrative duties that promise to keep the office running smoothly.
Core Qualifications
- Excellent verbal and communication skills ensuring any customer or client first contact will be impressive
- Managed incoming and outgoing communications
- Answered incoming queries or directed calls to appropriate parties
- Proficient with computers typing record maintenance sorting and other administrative duties
Experience
Switchboard Operator
6/1/2011 – Present
Company Name
City, State
- Responsible for the operation of the IVR (Interactive Voice Response) system in Colonial’s corporate office
- Managed high volume of calls taking messages forwarding calls and answering questions
- Made appointments and corporate reservations and greeted guests
- Managed scheduling of corporate meetings by keeping record of which conference rooms were available on a weekly basis
- Maintained detailed call logs
- Acted as liaison between corporate office and services such as cleaning maintenance and IT
Switchboard Operator
9/1/2007 – 5/1/2011
Company Name
City, State
- Responsible for all incoming and outgoing calls in the airport’s medical facility
- Managed information and profiles of staff and patients in computer system
- Took patient information preparing paperwork and managing scheduling based on priority of treatment
- Responsible for billing monthly investor and CPT coding
- Handled various administrative duties
Education
High School Diploma
2007
High School Name
City, State
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